Wuzhi County Jiaying Scenic Area Administration of tourism standardization supervision and inspection system

　　Wuzhi County Jiaying Scenic Area Administration Bureau

　　Tourism standardization work supervision and inspection system

　　In order to strengthen the supervision and inspection of scenic tourism standardization work, clear the contents of the inspection, personnel, records and improvement measures, the development of the system.

　　First, the scope of supervision and inspection of the work

　　Tourism standardization leading group is responsible for the overall supervision and inspection of the implementation of tourism standardization work, tourism standardization office is responsible for assisting the specific implementation of the inspection team, the organization of the implementation of the standards of the departments to check. All departments cooperate with the tourism standardization office of the inspection work, and its recommendations, suggestions to improve.

　　Second, the scope of the implementation of the standard inspection

　　Including national standards, industry standards, local standards in the mandatory standards; according to the specific circumstances of the enterprise recommended letter of credit standards; business development standards and service standards in the system of other standards.

　　Third, the standard implementation of the inspection plan.

　　1, supervision, inspection work by the standardization of the Office of unified coordination, command.

　　2, the implementation of the implementation of the standard supervision and inspection process of personnel, material needs.

　　3, the standardization office is responsible for the development of standards for the implementation of supervision and inspection work plan.

　　4, other departments with the standardization office to do the inspection work.

　　Fourth, the implementation of the standard supervision and inspection content

　　1, the important service process in line with the requirements of the relevant standards;

　　2, the service process and the management of the implementation of the standard through the implementation of the situation;

　　3, service standards in line with the relevant departments of standardized laws, regulations, rules and strong standards for the requirements of the situation;

　　4, according to their own specific circumstances to develop the implementation of corporate standards.

　　Fifth, the standard implementation of the inspection method

　　1, the standardization office on a regular basis to implement the implementation of standards to check;

　　2, the service process of the implementation of the quality of service requirements, according to the requirements of the standardization of the leading group to the daily professional inspection and performance assessment of the combination of the various services in the course of the implementation of the standard supervision and inspection.

　　3, combined with Jiaying scenic area of the standard system of self-evaluation of the acceptance.

　　4, according to the complaints and opinions of tourists, the implementation of the standard to check and improve.

　　Sixth, the implementation of the standard supervision and inspection division of labor

　　1, the standard implementation of the supervision of the use of unified leadership, division of labor is responsible for the combination of management, that is, by the standardization of leading groups unified leadership, standardization office is responsible for organizing, coordination, assessment and other specific work, the division of professional standards of division of the implementation of the relevant standards an examination.

　　2, the standardization office in the implementation of the new standards after the implementation of the standard arrangements for the implementation of inspection work, in advance to determine the standard implementation of inspection projects, the project should be developed to cover the various departments, and organize the implementation of the Office of the standardization of the results will be summarized, reported standardized leadership group Approval.

　　3, each time the implementation of the inspection results should be linked to the responsibility of the service process does not meet the mandatory standards of the situation, by the standardization office ordered to rectify the deadline. In the deadline rectification is not active, in the global context of criticism and economic penalties. Causing serious consequences, according to the relevant provisions of the responsibility to the department and the responsible person.

　　Seven, the implementation of corrective measures

　　1, the various departments in accordance with the "standard implementation of inspection records" to develop corrective measures. 2, the standardization office to track the implementation of corrective measures to monitor, such as the problem should be promptly reflected to the leading group, the major corrective and improved measures to track the situation should form a written report.

　　3, the corrective action is completed, the standardization office to correct the completion of the verification of the situation, including:

　　(1) whether corrective action is implemented as planned;

　　(2) whether the record of the implementation of records, records are required to manage;

　　(3) whether the corrective actions have been completed as planned and how effective they are;

　　Eight, continuous improvement

　　Use the following information or activities to achieve continuous improvement in the standardization of service organization:

　　1, make full use of the standard implementation of the inspection results;

　　2, visitors to reflect the views and complaints;

　　3, the implementation of corrective and preventive measures;

　　4, the standard system of self-evaluation acceptance.