Scenic standard system description

　　Selected Notes on the Standard System of Jiaying Scenic Spot in Wuzhi County

　　First, the purpose of preparation

　　To achieve the standardization of tourism management is to enhance the level of service and comprehensive competitiveness of Jiaying scenic area is an important way to continuously upgrade the scenic grade, to create cultural boutique, establish an important means of tourism culture brand. Closely around the State Council to "cultivate the tourism industry into a strategic pillar industry of the national economy and the people more satisfied with the modern service industry," the overall goal, according to Jiaying concept of the Yellow River cultural tourism area of the overall planning, to further speed up the scenic tourism standards Implementation and promotion of the pace; to promote the transformation of tourism development and development of quality improvement. Special creation "Jiaying scenic area standard system".

　　It is helpful to standardize the organization and behavior and realize the scientific management of the scenic area. It is helpful to improve the service quality of the tourist area and enhance the comprehensive competitiveness. It is helpful to reduce the cost and improve the management of the tourism standard. Efficiency; is conducive to leading Jiaying scenic area of health, sustainable development.

　　Second, the preparation of principles

　　(1) quality priority principle

　　Standard system to meet the needs of enterprises to achieve long-term development goals, to promote scientific and orderly business management, improve product quality and economic benefits.

　　(2) systematic principles

　　Standard system to become a specific function, in the enterprise management services in the effective operation of the large part of the whole system, in strict accordance with the standard internal relations with common and personality characteristics of the hierarchical unity, the standard must be coordinated between each other Consistent, the formation of interdependence, mutual restraint management. To play the overall system performance.

　　(3) the principle of applicability

　　The development of standards for better implementation, in the enterprise with better operability, in the preparation of enterprise standards in the process, adhere to the applicability of the enterprise standard "write me used, with my write."

　　(4) the principle of continuity

　　The implementation of the standard to establish continuous improvement, self-cycle optimization of the normal management of long-term mechanism to achieve management, service, quality, efficiency maximization.

　　Third, the basis for preparation

　　Jiaying scenic area standard system table preparation, mainly with reference to the following documents and reference materials, and strive to meet the actual management of scenic spots and to the future of the overall management to provide practical. In the system design, the basic system of basic standards, protection and utilization of the standard system, service and operation of the standard system, supervision and management of the four standard system. In the embodiment of characteristics, combined with the scenic area of the organizational structure of some specific circumstances. The whole standard seeks to be clear, structured, easy to use, and in line with national evaluation requirements.

　　System table prepared by reference:

　　1, GB / T 24421.1-2009 "Service Organization Standardization Work Guide Part 1: Basic Requirements"

　　2, GB / T 24421.2-2009 "Service Organization Standardization Work Guide Part 2: Standard System"

　　3, GB / T 24421.3-2009 "Service Organization Standardization Work Guide Part 3: Standard Writing"

　　4, GB / T 24421.4-2009 "Service Organization Standardization Work Guide Part 4: Standard Implementation and Evaluation".

　　Fourth, the standard system framework and coding

　　(A) the system standard framework

　　The construction of the standard system of Jiaying scenic area refers to the construction mode of the service standard system (GB / T24421), and divides the standard system of the scenic area into four sub-systems according to the characteristics of the scenic area and the system: the common basic standard system, Use standard system, service and operation standard system, supervision and management standard system.

　　The common basic standard system is common to all the service standard systems. It is the basic platform for the establishment of the standard system. The standard system of protection and utilization is constructed for the special tourism resources of the scenic area. The Jiaying scenic area is the important human Resources and tourism resources, is the basis of the development of tourism throughout the area, the standardization of its protection and utilization is to achieve the premise of sustainable tourism development; service and operating system is for the customer service standard system, will be for all visitors to the service Content and project standardization and standardization; supervision and management of the standard system is for the scenic area and subordinate agencies within the standardized management module, mainly to regulate the scenic area of human resources and other elements and the supervision of the scenic area.

　　(B) the standard system coding

　　Jiaying scenic area of the enterprise standard using the following encoding:

　　Q / JYG - Classification code. Serial number - Year code

　　Description:

　　1, Jiaying scenic area tourism standard number by the enterprise standard code "Q", "Jiaying concept" Pinyin handwritten letters JYG composition.

　　2, the classification of the preparation of the code is the classification of each standard system code, with each classification code with the standard letter of the first letter of the alphabet Pinyin said. As follows: General basic standard system with TY said, protection and use of the standard system with BL said, service and operation of the standard system with FY said, supervision and management of the standard system with JG said.

　　3, the serial number is the standard code for each subclass of each class below the standard code, with three Arabic numerals. As follows: Standardization guide with 101, environmental hygiene 201, scenic service facilities and equipment 301, 401 for human resources management and so on.